At Stock Tips, we recognize that Investor service is a vital component of sustained business growth. Ensuring that our Investors receive exemplary service across various touchpoints is integral to our operations. Prompt and efficient service is essential to retaining existing relationships, making Investor satisfaction critical, especially under our Direct-to-Investor model.
Investor queries and complaints provide valuable insights, forming an essential voice of the Investor. This policy outlines a structured grievance redressal framework designed to address issues efficiently and minimize their recurrence.
1- Investors will be treated fairly and respectfully at all times.
2- Complaints raised by Investors will be addressed courteously and in a timely manner.
3- Queries and complaints will be handled with efficiency, fairness, and diligence. Our Research Analysts and employees are committed to acting in good faith and without prejudice, ensuring the best interests of our Investors are met.
Stock Tips has a dedicated Client Servicing Team responsible for maintaining timely communication with clients and providing prompt solutions to investor concerns. This team ensures healthy and enduring relationships with our clients.
For grievance redressal, you can reach out to:
Email: info@stocktips.site
Phone:+91 8452823426
Investor queries or complaints may arise due to misunderstandings or deficiencies in service, which can result from inadequate facilities, lack of explanation or clarification, or lapses in service delivery standards.
a. Investors may seek clarifications or lodge complaints in writing, orally, or telephonically.
b. Complaints can be emailed to the Client Servicing Team at info@stocktips.site
c. Alternatively, Investors can contact our compliance number at +91 8452823426
a. Investors can expect a reply within 10 business days of submitting their query or complaint.
b. If an Investor does not receive a response within this timeframe or is dissatisfied with the resolution, they may escalate the matter by lodging a grievance with SEBI through the SCORES platform at http://scores.gov.in.
c. The SCORES platform is also accessible via the SCORES mobile application, which can be downloaded from the provided link.
Through this policy, Stock Tips aims to foster trust and confidence among our Investors by addressing their concerns effectively and proactively.
At Stock Tips, we prioritize delivering exceptional Investor service to foster long-term relationships and sustain business growth. We are committed to addressing Investor queries and complaints promptly and efficiently, ensuring Investor satisfaction, especially under our Direct-to-Investor model.
This grievance redressal policy outlines a structured mechanism to resolve issues effectively and minimize their recurrence.
1. Investors will be treated with fairness and respect at all times.
2. Complaints raised by Investors will be addressed courteously and resolved promptly.
3. Queries and complaints will be handled with efficiency, fairness, and transparency.
Our Research Analysts and employees act in good faith, ensuring that the best interests of Investors are safeguarded.
Stock Tips has a dedicated Client Servicing Team to ensure timely communication with clients, address their concerns, and strengthen relationships.
For grievance redressal, Investors may contact:
Email: info@stocktips.site
Phone: +91 8452823426
Investor queries or complaints may arise due to misunderstandings, inadequate explanations, or deficiencies in service delivery.
Investors can raise queries or complaints in writing, orally, or telephonically.
Complaints may be emailed to info@stocktips.site or communicated via phone at +91 8452823426
A response will be provided within 10 business days of receiving the complaint.
If the response is unsatisfactory or not received within this timeframe, Investors may escalate the issue as outlined below.
a. If dissatisfied, Investors may lodge their grievance with SEBI through the SCORES platform at http://scores.gov.in.
b. The SCORES mobile application can also be used, available for download here.
Address: SEBI Bhavan BKC, Plot No.C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (East), Mumbai-400051, Maharashtra.
For unresolved disputes, Investors can use the Online Dispute Resolution (ODR) Portal, which facilitates conciliation and online arbitration for resolving disputes in the Indian Securities Market.
ODR Portal Link: https://smartodr.in/
This process is governed by SEBI Circular No. SEBI/HO/OIAE/OIAE IAD-1/P/CIR/2023/131, dated July 31, 2023, titled “Online Resolution of Disputes in the Indian Securities Market.
At Stock Tips, we are committed to resolving grievances fairly and effectively, upholding our dedication to superior Investor service and satisfaction.